Order Cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us on orders@bakingsuppliesonline.co.za within 15 minutes. Once the packaging and shipping process has started, it can no longer be cancelled.

Return Shipping

Customers can either take it upon themselves to courier the products back to our warehouse and take full responsibility should it not arrive. Or, we can get our couriers to pick up the product/order, but the customer will be responsible for paying the return shipping costs of (R120) per product being returned (Guateng) and return shipping costs of (R180) per product being returned every other province, as per our Shipping policy  

In order for Baking Supplies Online to continue providing customers with safe, hygienic and quality food products, we will not under any circumstance take back food products once purchased. This includes sealed and unopened items.

 
To start a refund, you can contact us at orders@bakingsuppliesonline.co.za. If your refund is accepted, we’ll send you a return shipping label, details for courier collection, as well as instructions on how to pay for the return shipping (R150) per return order, as per our shipping policy (If Applicable). Items sent back to us without first requesting a refund will not be accepted. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g.providing the wrong shipping address)
• In order for Baking Supplies Online to continue providing customers with safe, hygienic and quality food products, we will not under any circumstance take back food products once purchased. This includes sealed and unopened items.
• In light of this, please ensure that you have chosen the correct product before purchasing.
• Food products include, flavourings, colourings, lustres, glitters, edible decorations and all other items considered edible.
• Any non-food item may be exchanged within 7 days of purchase (No Cash refunds). 
• It must be returned in its original packaging, and the condition it was sent out in and must be accompanied with a proof of purchase.
• Please note, any courier/shipping fees on goods returned or exchanged will be for your own account.
• Credits for non edible returned items will only be credited once the goods have been returned and inspected.

You can always contact us for any refund question at orders@bakingsuppliesonline.co.za.  

Damages and issues

Please inspect your order upon reception and contact us on orders@bakingsuppliesonline.co.za.  immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and rectify ASAP.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.